FAQs
SHIPPING
Free shipping for all orders shipped within The United States. Estimated shipping delivery for items in stock is between 3-6 business days. We ship out of southern California. We also ship to our friends in Canada.
Our solid gold rings are made to order and you can expect them in 2-3 weeks. This allows us to sell high end solid gold pieces without keeping a large stock on hand of various sizes.
RETURNS
If it doesn't meet your expectations, you have the option to return it to us.
Please note:
- Solid gold rings are made to order and are not eligible to be returned at this time. If you are unhappy with your purchase please let us know.
- Any earrings that have been worn cannot be returned due to hygiene reasons. If you want to return your earrings please do not try them on.
For all other items, we’re happy to either exchange or refund your order if returned within 14 days of receiving your product.
To start a return, please contact us at hello@moonchildfinejewelry.com
Include in your email:
*Your full name
*Order number
*Reasons for return or exchange
When your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for your own return shipping fee.
Once your return has been approved we will refund your original form of payment within 3 business days.
JEWELRY CARE
Our jewelry is crafted for long-lasting love and wear, but as with anything in life, it deserves some tender loving care.
Please click here to view our jewelry care guide.
PRIVACY POLICY
Your privacy is important to us. Please click here to view our privacy policy.